FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@muselot.com

Where is the company located?

We have an office in the beautiful country, India.

Do you ship internationally? 

No. We ship only to India. 

Where do you ship from? 

We partner with the best shipping companies like FedEx, Delhivery, E-kart, Blue dart, Ecom Express, etc. to ship your orders. 

All orders are picked by the above carriers from our warehouse and shipped to you.

Which days do you ship?

We ship orders from Monday - Friday excluding holidays.

How long do you take to ship the product?

We do not stock or pile the products, all the products are freshly printed as and when we receive the orders. It takes approximately 2-4 days to print and dispatch the orders under normal circumstances. During COVID-19, the dispatch time has been raised to 7-9 days. You can read full updates around COVID-19 here.

How long does the product take to be delivered?

Once the orders are dispatched, the delivery timeline ranges between 3-9 days depending upon your location as follows -

Zone A - Within Chennai - 3 days

Zone B - Within Tamil Nadu - 3 days

Zone C - Other metro cities - 5 days

Zone D - Rest of India - 7 days

Zone E - Northeast and J&K - 9 days

How do I check the status of my order?

Upon order completion, you will receive an email confirming your order. Once your package is prepared for shipment and dispatched, you will receive a shipment confirmation email with with your tracking number. 

You can also manually track your order through "Track Orders" from quick links mentioned in the header or footer of our website. Please allow 24 hrs for the tracking number to show the correct status of your order. 

If you did not receive the email or have any questions about your order status or problems in tracking, please contact us or email us at support@muselot.com

What if I entered the wrong shipping address?

Please contact us as soon as possible within 3 hours post purchase. We will do our best to change it for you but we can't guarantee anything in this case as our orders are processed very quickly after purchase. 

What if I am not available at my location at the time of delivery?

In such situation, you will receive an e-mail with the re-attempt link in which you must take action by selecting the date for re-attempt and the appropriate reason for the not being available after which we can re-attempt the delivery.

If you fail to take any action, we do not guarantee that the re-attempt will be made by the courier company as the number of attempts made by the courier company varies. 

What are the possible reasons for an undelivered shipment and what action is taken?

When the order is out for delivery and is undelivered due to any of the below reasons, you will receive an e-mail with the re-attempt link in which you must take action by selecting the date for re-attempt. If you fail to take any action, then we do not guarantee that you will receive your order.

• You are not contactable
• Incomplete address
• COD amount not ready
• Future delivery requested by you
• You refused delivery
• Door/premises/office closed

My package is lost in transit, what is your resolution to this?

You must communicate the claim of an item lost in shipment not later than 10 days after the estimated delivery date. 

We will investigate this further and if the package is actually lost in transit, we resend your order back again at no cost or can offer a full refund if you want.

Do you offer replacement for defective products received or orders with quality issues?

In spite of the quality checks we do, it is possible that you receives a product that is not in the best condition. 

This might happen due to damages in transit or manual errors.

The quality issues can be like -

• Misprinting/ Cracked prints on garments.
• Damaged Items Sent. 
• Defective Items Sent.
• Broken Products Received.

To make sure that you receives the best product, we offer completely free replacements due to misprint and quality errors like the ones listed above.

You just have to email us on support@muselot.com with a few pictures or a video showing the exact defect with the product along with the original packaging in which the product was received by you, showing the shipping label and the customer details on it clearly for verification within 7 days of the delivery date.

On verification, we shall issue a free replacement to you.

We do not ask for the defected product to be returned back to us and hence no reverse pick-ups need to be scheduled. You can keep the old as well as the new replacement order.

Wrong garment color/size was delivered to me than the one ordered, what are the next steps?

If a different size/color was delivered to you by our mistake, you will definitely get a replacement free of any cost. 

Please send pictures of the wrong size/ wrong color along with the original packaging in which the product was received by you, showing the shipping label and the customer details on it clearly for verification at support@muselot.com

On verification, we shall issue a free replacement to you.

I ordered a garment of size that does not fit me, can it get replaced?

If the same size of garment was delivered to you as the one ordered, we do not issue any replacement for this case. We encourage you to carefully select your size by following the size chart on our product pages. 

I ordered a color of the garment that does not look good on me, can it be exchanged with a different color?

If the same color of garment was delivered to you as the one ordered, we do not entertain any replacement request for change of color. You can always place a new order for the color of your choice. 

How long do I have to submit a claim for a replacement?

All applicable replacement requests regarding the product/orders have to be raised within 7 days of delivery with proper images of the product along with its packaging.

What is your order cancellation policy?

Please contact us after you have placed your order and want to cancel it.

You have precisely 3 hours of time after placing your order to cancel and receive a full refund after your purchase.

Is checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure.

We use encrypted SSL security to ensure the safety of all your personal information.

Which currency will I be charged in?

We process all orders in INR.

How can I pay at checkout?

We accept all credit and debit cards, Netbanking, Wallets like Freecharge, PhonePe, Mobikwik, etc. and PayPal.

We also accept COD for over 26000+ pin codes in India. COD costs 50 INR as handling charges at checkout. 

I received the product as ordered, but I don't like it, can I return and get refund?

If you received the ordered product in perfect condition and simply don't want to keep it, we cannot accept returns in such scenario.

My question is not listed here. How do I contact?

Mail us at support@muselot.com with your order number & query or contact us here