Shipping Policy

We partner with the best shipping companies like FedEx, Delhivery, E-kart, Blue dart, Ecom Express, etc. to ship your orders all over India and get your orders delivered in the fastest possible way to your customers.

All orders are picked from our warehouse in Chennai and shipped by the above partnered carriers.

How long do you take to ship the product?

We do not stock or pile the products, all the products are freshly printed as and when we receive the orders. It takes approximately 2-4 days to print and dispatch the orders under normal circumstances. During COVID-19, the dispatch time has been raised to 7-9 days. You can read full updates around COVID-19 here.

How long does the product take to be delivered?

Once the orders are dispatched, the delivery timeline ranges between 3-9 days depending upon your location as follows -

Zone A - Within Chennai - 3 days

Zone B - Within Tamil Nadu - 3 days

Zone C - Other metro cities - 5 days

Zone D - Rest of India - 7 days

Zone E - Northeast and J&K - 9 days

What if I entered the wrong shipping address?

Please contact us as soon as possible within 3 hours post purchase. We will do our best to change it for you but we can't guarantee anything in this case as our orders are processed very quickly after purchase. 

What if I am not available at my location at the time of delivery?

In such situation, you will receive an e-mail with the re-attempt link in which you must take action by selecting the date for re-attempt and the appropriate reason for the not being available after which we can re-attempt the delivery.

If you fail to take any action, we do not guarantee that the re-attempt will be made by the courier company as the number of attempts made by the courier company varies. 

What are the possible reasons for an undelivered shipment and what action is taken?

When the order is out for delivery and is undelivered due to any of the below reasons, you will receive an e-mail with the re-attempt link in which you must take action by selecting the date for re-attempt. If you fail to take any action, then we do not guarantee that you will receive your order.

  • Customer not contactable
  • Incomplete address
  • COD amount not ready
  • Future delivery requested by the customer 
  • Customer refused delivery
  • Door/premises/office closed

My package is lost in transit, what is your resolution to this?

You must communicate the claim of an item lost in shipment not later than 10 days after the estimated delivery date. 

We will investigate this further and if the package is actually lost in transit, we resend your order back again at no cost or can offer a full refund if you want.

For more details you can email us at support@muselot.com with any query that you may have or contact us here 

We will respond to all emails within 7 hrs.

If you need some help urgently, please connect with us on our Whatsapp contact number - +919315889722 and we will get in touch with you shortly.

 

Our Shipping Partners