7-Day Replacement Policy

We offer a 7-day free replacement from the date of delivery in case of:

• Quality issues
• Wrong product delivered
• Lost in transit
  

Important (Please Read)

To process any replacement request, you must have an unboxing video recorded from the moment you open the package, clearly showing:

• The outer packaging
• Shipping label with your details
• The product and the issue

Without this, we may not be able to process your request.

Case 1: Damaged / Defective Product

In rare cases, products may arrive damaged due to transit or handling issues.

Examples include:

• Damaged items
• Defective items
• Broken products
• Misprints / cracked prints (for t shirts)

📩 Email us at support@muselot.com within 7 days with:

• Unboxing video (mandatory)
• Clear images of the issue

Once verified, we will issue a free replacement.

👉 No return required - you can keep the product.

Case 2: Wrong Size / Wrong Product Delivered

If you receive a different product, size, or colour due to our error:

📩 Email us with:

• Unboxing video
• Clear images of the received product
• Packaging with shipping label

Once verified, we will issue a free replacement.

Case 3: Order Lost in Transit

If your order is not delivered:

• Inform us within 10 days of the estimated delivery date

We will investigate with the courier. If confirmed lost:

👉 You can choose:

• Free re-shipment, or
• Full refund
  

Case 4: Delivery Failed Due to Customer Reasons

This includes situations like:

• Customer not reachable
• Incorrect / incomplete address
• COD amount not ready
• Delivery refused
• Premises closed

If delivery fails, you must follow the courier instructions sent on Sms, WhatsApp and email to schedule a re-attempt.

If the order is returned to us:

👉 You can choose:

• Re-shipment (after re-confirming everything with you), or
• Refund

👉 In case of a refund, shipping charges will be deducted from the paid amount.

Case 5: Change of Mind

If you received the correct product in perfect condition but do not wish to keep it:

👉 Returns, replacements and refunds are not accepted

Case 6: Size / Color Change Request

If the correct size and colour have been delivered as ordered, replacement is not applicable.

Size

We strongly recommend checking the size chart before placing your order. Our sizing is designed to be as accurate and true to measurement as possible.

If the product matches the size chart, a replacement will not be issued.

👉 However, if there is a clear mismatch between the product received and the size chart, we will fix it.

Colour

Slight color variations may occur due to screen and display differences.

If the same colour as ordered has been delivered, replacement is not applicable.

Case 7: Order Cancellation

• Orders can be cancelled within 10 hours of placing the order
• After this, the order enters processing and cannot be cancelled

Refund Processing

• Approved refunds are processed within 3-7 working days.
• It may take additional time for your bank to reflect the amount

If you haven’t received your refund:

• Please check with your bank first

Need Help?

📩 Email: support@muselot.com
💬 WhatsApp: 9315889722