Refund Policy
We offer a 7-day free replacement from the date of delivery due to quality issues, wrong product delivered or lost in transit cases.
Case 1: You request refund/replacement upon receiving a damaged/defective product.
In spite of the quality checks we do, it is possible that you receives a product that is not in the best condition.
We guarantee for the quality of our products, however damages in transit and manual errors can happen at any stage.
The quality issues can be like -
- Misprinting/ Cracked prints on garments.
- Damaged Items Sent.
- Defective Items Sent.
- Broken Products Received.
To make sure that you receives the best product, we offer completely free replacements due to misprint and quality errors like the ones listed above.
Just provide us with substantial proof at support@muselot.com with a few pictures or a video showing the exact defect with the product along with the original packaging in which the product was received by you, showing the shipping label and the customer details on it clearly for verification within 7 days of the delivery date.
On verification, we shall issue a free replacement to you.
We do not ask for the defected product to be returned back to us and hence no reverse pick-ups need to be scheduled. You can keep the old as well as the new replacement order.
Case 2: You received a wrong size/color than the one ordered and request a replacement/refund.
If a different size/color was delivered to you by our mistake, you will definitely get a replacement free of any cost.
Please send pictures of the wrong size/ wrong color along with the original packaging in which the product was received by you, showing the shipping label and the customer details on it clearly for verification at support@muselot.com
On verification, we shall issue a free replacement to you.
Case 3: Your order was lost in transit and you request for a refund or re-sending of the order.
You must communicate the claim of an item lost in shipment not later than 10 days after the estimated delivery date.
We will investigate this further and if the package is actually lost in transit, we resend your order back again at no cost or can offer a full refund if you want.
Case 4: Your order wasn't delivered to you due to your negligence, and you request a refund or re-send.
By your negligence, we mean the following situations:
- You are not contactable
- Incomplete address
- COD amount not ready
- You refused delivery
- Door/premises/office closed
When the order is out for delivery and is undelivered due to any of the above reasons, you will receive an e-mail with the re-attempt link in which you must take action by selecting the date for re-attempt. If you fail to take any action, then we do not guarantee that you will receive your order.
If the order comes back to us after all attempts made, we can not resend the order, we offer partial refund in these cases by deducting the shipping charges from your paid amount. You may place a new order with us if you want.
Case 5: You received the exact same product as ordered, but are not satisfied with your purchase due to any reason and request a return/refund.
If you received the ordered product in perfect condition and simply don't want to keep it, we cannot accept returns in such scenario.
We do not refund in such cases.
Case 6: You received the same size/color of the garment as ordered, but request for replacement with a different size/color.
If the same size/color of garment was delivered to you as the one ordered, we do not issue any replacement for this case. We encourage you to carefully select your size by following the size chart on our product pages and the color of your choice.
Case 7: You requested an order cancellation and need a refund.
Please contact us immediately after you have placed your order and want to cancel it.
You have precisely 3 hours of time after placing your order to cancel and receive a full refund.
If 3 hours have passed, your order is already at the processing stage and we cannot refund.
Processing of the applicable refund.
For any applicable refunds requested, we will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a few days.
Refund not received?
If you haven’t received a refund yet, then contact your bank, it may take some time before your refund is officially posted.
There is often some processing time before a refund is released to your account.
For any further queries please mail us at support@muselot.com or